How to Protect Yourself

We work hard to keep you safe when you’re on our site. It’s just as important for you to know how to protect your financial information. 

Secure your account

Create a unique user ID and, a long and strong password for logging in to Member Connect. Do not reuse this user ID and password for other websites or apps you log in to. The Credit Union suggests you use a reputable password manager app to store login information. If using a password manager with a long and strong password, you may only need to change your password once or twice a year. If you think your account has been compromised, contact us right away; then change your password. We're here to help with more tips on creating strong passwords.

Advanced Protection

For added protection, use two-factor authentication (2FA), when available, to further help protect your identity and your accounts. This extra layer of security combines a username and password with a second factor only you have access to. The first factor could be something unique to you, like a fingerprint or retinal scan. The second factor could be a one-time passcode delivered via text message; a push notification to a mobile device; or a code generator app.

There are times the Credit Union may ask for additional authentication during your Member Connect log in. In addition to your User ID and Password, we may prompt you with a security challenge question when the identification of your computer or mobile device is not recognized. As an alternative to your security questions, we offer the One Time Passcode (OTP) feature, also known as 2FA, which is a more secure and convenient option. LGFCU also offers 2FA when logging into Compass, the Credit Union's interactive money management service. In addition, you can set up Account Alerts and Another Chance Alerts or a one-time passcode in Member Connect to notify you when a high-risk transaction has been made. 

When accessing your accounts, look for a closed padlock icon next to the website address. This means your web traffic is encrypted. It's also important for you to ensure the web address your visiting is correct. Try to avoid using public Wi-Fi to access your account. And always log off after your Member Connect sessions end even if you're on a personal device. 

Tip for sharing information: Unless you initiate the contact, you should never share personal financial information, including debit or credit card information, by phone, mobile device or over the internet. 

Take steps to protect your identity

Start by regularly monitoring your financial accounts. Review all financial statements monthly and take action when things aren’t quite right. Pay attention to billing cycles and contact your creditors if bills don't arrive.

Instead of risking the theft of your financial statements and funds from a mailbox, sign up for these services for added online protection:

  • Direct Deposit
  • BillPay
  • E-statements
  • Funds Transfer

Use annualcreditreport.com to review your credit report regularly. The three major credit reporting bureaus —TransUnionEquifax and Experian — allow you one free copy of your report per year. A good monitoring strategy is to get a copy from one of the agencies every four months. Find out more about credit reports and credit scores.

Here are things you can do offline:

  • Place personal and confidential information in a home safe (preferably fixed) or in a Safe Deposit Box at your local branch.
  • Attend an LGFCU Shred Event where you can securely dispose of unwanted personal documents. Events are posted on our homepage throughout the year.
  • Sign up for account alerts and notifications.

Secure your computer and other devices

If you manage your accounts online, it’s important to turn on security features on your mobile devices or any other devices you might use to access accounts.

For computers, make sure to use the most up-to-date operating system. You should also:

  • Set your operating system, security and application software to automatically check for and install updates.
  • Install anti-virus, malware protection and ad-blocking software.

Next Steps

If you suspect you’ve been the victim of a scam or fraud, contact us right away.