No matter when you need us, day or night, for any reason, LGFCU is here for you.
Report lost or stolen debit card
Toll Free: 888.732.8562
In Raleigh: 919.857.2150
Open 24 hours a day, 7 days a week for all member service needs. Your calls with the Credit Union may be recorded for quality assurance.
Toll Free: 888.732.8562
Email: Send a secured message using Member Connect.
24-hour Voice Response Service
Toll Free: 800.328.4543
In Raleigh: 919.839.5428
Deaf or hearing impaired services
For Relay dial 711
With Relay North Carolina, deaf or hearing-impaired LGFCU members can call the Credit Union 24 hours, 7 days a week. This free service provides full telephone accessibility to people who are deaf, hard-of-hearing, deaf-blind, and speech-disabled. Using Relay, hearing callers communicate with text-telephone (TTY) users and vice versa through specially trained operators. Relay cannot be used to complete wire transfers.
For TDD call 919.857.2072
TDD service is also available to contact LGFCU for those using a device. You can use TDD with our 24-Hour Voice Response System. Additional member service is available Monday-Friday, 8:00 a.m.-5:30 p.m. TDD service is not available on branch holidays or weekends.
Notice of error/request for mortgage loan information
If you wish to assert an error or request information relating to the servicing of your mortgage loan, you may submit a written request to the address below.
Attn: Loan Servicing
PO Drawer 25279
Raleigh, NC 27611
In your letter, provide your name and the account number along with the error you believe has occurred or the information you are requesting.
(For merchants needing to verify accounts)
Toll Free: 800.732.8243
In Raleigh: 919.839.5434
Financial Planning Services
Toll Free: 877.367.5428
BALANCE (after-hours and weekend availability)
Toll Free: 866.393.5428
Monday-Friday, 8 a.m.-11 p.m.
Saturday, 11 a.m.-8 p.m.
Toll Free: 800.344.4846
In Raleigh: 919.755.0534
- Membership eligibility
- Scholarship programs
- Concerns or comments
Our office is open Monday through Friday, from 8:30 a.m. to 5:30 p.m. except on designated holidays.
323 West Jones Street, Suite 600
Raleigh, NC 27603
Directions: Located on the corner of Jones and Harrington streets, the parking deck entrance is only accessible from Harrington Street.
TIP: To get directions to our parking deck using Google Maps use the address 154 Harrington Street, Raleigh, NC 27603.