Contact Us

No matter when you need us, day or night, for any reason, LGFCU is here for you.

Report lost or stolen debit card

Toll Free: 888.732.8562
In Raleigh: 919.857.2150

Contact Center

Open 24 hours a day, 7 days a week for all member service needs. Your calls with the Credit Union may be recorded for quality assurance.

Toll Free: 888.732.8562
Email: Send a secured message using Member Connect.

24-hour Voice Response Service

Toll Free: 800.328.4543
In Raleigh: 919.839.5428

Deaf or hearing impaired services

For Relay dial 711

With Relay North Carolina, deaf or hearing-impaired LGFCU members can call the Credit Union 24 hours, 7 days a week. This free service provides full telephone accessibility to people who are deaf, hard-of-hearing, deaf-blind, and speech-disabled. Using Relay, hearing callers communicate with text-telephone (TTY) users and vice versa through specially trained operators. Relay cannot be used to complete wire transfers.

For TDD call 919.857.2072

TDD service is also available to contact LGFCU for those using a device. You can use TDD with our 24-Hour Voice Response System. Additional member service is available Monday-Friday, 8:00 a.m.-5:30 p.m. TDD service is not available on branch holidays or weekends.

The LGFCU routing number is 253184537. These nine numbers are located on your check or deposit slip in the bottom left corner. 

Notice of error/request for mortgage loan information

If you wish to assert an error or request information relating to the servicing of your mortgage loan, you may submit a written request to the address below.

LGFCU
Attn: Loan Servicing
PO Drawer 25279
Raleigh, NC 27611

In your letter, provide your name and the account number along with the error you believe has occurred or the information you are requesting.


Account Verification

(For merchants needing to verify accounts)
Toll Free: 800.732.8243
In Raleigh: 919.839.5434


Financial Planning Services

Email: financialplanning@lgfcu.org
Toll Free: 877.367.5428


LGFCU Headquarters

Email: info@lgfcu.org
Toll Free: 800.344.4846
In Raleigh: 919.755.0534

  • Membership eligibility
  • Scholarship programs
  • Concerns or comments

Our office is open Monday through Friday, from 8:30 a.m. to 5:30 p.m. except on designated holidays.

Location

Quorum Center
323 West Jones Street, Suite 600
Raleigh, NC 27603

Directions: Located on the corner of Jones and Harrington streets, the parking deck entrance is only accessible from Harrington Street.

TIP: To get directions to our parking deck using Google Maps use the address 154 Harrington Street, Raleigh, NC 27603.