Card Safety and Travel Info

Call LGFCU immediately if your debit card or PIN is lost or stolen! Toll Free: 888.732.8562 or In Raleigh: 919.857.2150

Protect your PIN

Protect your Personal Identification Number (PIN) at all times. Memorize your PIN and destroy the paper or store it in a safe place, separate from where you keep your card. Never give your PIN to another person, not even your spouse, and remember to guard your PIN as you would cash.

Keep your cards safe

  • If your card is lost, stolen, or being used fraudulently report it to LGFCU immediately.
  • Keep your ATM and Check Card receipts until you receive your next statement.
  • Always know how much money you have available in your account.
  • Write down each ATM and purchase transaction just as you would a check.
  • Keep all of your receipts in one place for easy retrieval.
  • Get a free copy of your credit report from
  • Shred any documents that contain account numbers. Look for a Shred Event near you! Cut up old cards and dispose of them.

Stay alert at ATMs

Make sure to be alert to your surroundings when you’re at an ATM, including noticing if someone is standing too close. Have your card ready and your PIN memorized, put your cash away quickly and don’t leave your card or cash unattended at any time. If you’re making a deposit, save time and fill out a deposit envelope before you arrive. Remember to take your receipt, if you opted for one.

Also be on the lookout for skimmers, which are devices attached to ATMs that can send your card info to criminals. If the machine looks tampered with or if the card reader doesn’t match the rest of the machine, go to another ATM.

Always stay in well-lit areas, lock your doors at drive-up ATMs, and if you’re feeling uncomfortable, stop the transaction and go to another ATM.

Permanent blocks and limited access

The Credit Union has permanent blocks or limited access for using our debit and credit cards in the countries listed below. Call the Contact Center or your local branch for details about these restrictions or to have the blocks removed for the duration of your travel.

Current Blocks
Brazil No transactions allowed
Malaysia No transactions allowed
Pakistan Limited access
Romania No transactions allowed
Spain Limited access
Thailand Limited access
Turkey No transactions allowed
Ukraine Limited access

For countries with a limited access status, call the Contact Center at 888.732.8562 for details. The U.S. Department of State website also offers a wealth of information about international travel, including warnings and alerts.

Next Steps

If your card has been lost or stolen, call LGFCU immediately toll-free at 888.732.8562 or in Raleigh 919.857.2150. More questions about card safety?

  • Call the Contact Center at 888.732.8562
  • Visit your local branch