Call 888.732.8562
- To report a lost or stolen card
- To report fraud
- For all account and member service needs
Calls are toll-free for members anywhere in the United States. Our member service support staff are in North Carolina to handle your needs 24 hours a day, 7 days a week.
Send secure email
To send a secured message, log in to Member Connect.
24-Hour Voice Response Service
Toll Free: 800.328.4543
Relay NC: Dial 711
To make sure our services are accessible to all, we use Relay North Carolina. This free public service allows our members who are deaf, hard of hearing or deaf-blind, or who have speech loss, to place and receive phone calls using text-telephone (TTY) or other assistive devices. Use 711 to contact us 24 hours, 7 days a week.
Relay NC cannot be used to complete wire transfers. Please visit your nearest branch location.
All of the Credit Union’s products and services work! I don’t really have to think about going somewhere else. All of the products function as advertised. There are no surprises.
Credit Report Dispute Notice
If you wish to dispute an item reported by the Credit Union on your credit report, you may submit a written request to the address shown below:
LGFCU
Attn: Credit Reporting
PO Drawer 25279
Raleigh, NC 27611
Note: In your letter, provide your name and the account number along with the specific information that is being disputed.
Notice of error/request for mortgage loan information/credit report disputes
If you wish to assert an error or request information relating to the servicing of your mortgage loan, submit a written request to the address shown below:
LGFCU
Attn: Loan Servicing
PO Drawer 25279
Raleigh, NC 27611
Note: In your letter, provide your name and the account number along with the error you believe has occurred or the information that you are requesting.
Account Verification
(For merchants needing to verify accounts)
Toll Free: 800.732.8243
LGFCU Headquarters
Email: info@lgfcu.org
Toll Free: 800.344.4846
Note: These communication channels do not provide information on member accounts. For account related questions, please call Member Services Support at 888.732.8562.
Our office is open Monday through Friday, from 8:30 a.m. to 5:30 p.m., except on designated holidays.
Location
Quorum Center
323 West Jones Street, Suite 600
Raleigh, NC 27603
Directions: Located on the corner of Jones and Harrington streets, the parking deck entrance is only accessible from Harrington Street. To get directions to our parking deck using Google Maps use the address 154 Harrington Street, Raleigh, NC 27603.
Scholarship Programs
For questions about scholarships.
