masthead mobile faq

As an LGFCU member, you can now access Member Connect through your Web-enabled mobile phone.
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Want to know more about this secure new service? Here are some FAQs about managing your LGFCU accounts through mobile:

What can members do on Member Connect mobile?

  • View account balances, recent activity and posted transactions
  • Transfer funds between accounts
  • Pay bills on established payees
  • View current loan and deposit rates
  • Find the nearest branch or ATM location
  • View cleared checks

Can I view LGFCU's full website, or only the site formatted for my Web-enabled phone?

LGFCU's full website is also available via your mobile phone. To view the entire site, simply click on the “View Full Website” link.

Are there any fees for mobile services?

No. LGFCU does not charge a fee to access Member Connect via your mobile phone. However, you do need a data plan, which is contracted through your mobile phone provider. Check with your provider about your current and/or available data plans and fees.

What mobile phones are supported?

You can access Member Connect via any Web-enabled mobile phone.

Does mobile Member Connect require a user ID and password?

No user ID or password is required to access rate information or locations of ATMs and branches. But to access account information, transfer funds, pay bills or view cleared checks, you do need your current Member Connect user ID and password.

How can I enroll in Member Connect?

To enroll, you need an LGFCU Debit Card and three-digit Personal Identification Number (PIN), which you should have received when you opened your checking account. Then visit this page to complete enrollment. If you don't have your PIN or need further assistance, please contact the Contact Center at 888.732.8562.

Is it secure?

Yes. Protecting our members is paramount at LGFCU. Member Connect on your mobile phone incorporates the same security features as Member Connect on your computer. For additional security, we've added a shorter timeout period and restricted bill payments to existing payees only. Plus, personal account information is never stored on your phone.

Whenever you're accessing accounts via your mobile phone or computer, it's smart to take these additional security measures:

  • Always sign out after each session and close the browser window
  • Never access Member Connect over an unsecured wireless network, e.g. a public WiFi.
  • Never share access information
  • Never send personal or account information via email
  • Never download unknown software

For more information about online safety and security, please visit the security section.

I'm not able to access the Internet on my phone. Can you help me?

Unfortunately, the large number of different mobile phones in use today makes it somewhat difficult. Your best option is to consult your owner's manual or contact your service provider.

What if I lose my phone?

Report any lost phone to your service provider immediately. For security reasons, no personal account information is stored on the phone and therefore cannot be accessed by someone else.

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