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Depending on your wireless service provider, you may sometimes experience delays in receiving alerts. Text messaging fees may also apply, depending on your wireless plan. LGFCU does not charge for Compass text alert service.
Alerts sent may not be delivered if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the Credit Union and/or your wireless carrier may interfere with message delivery, including your mobile device equipment, terrain, proximity to buildings, foliage and weather. While we will make efforts to initiate all alerts in a timely manner, we cannot control all external factors necessary for you to receive the alerts and as such you should not rely only on the alerts to maintain awareness of the status of your accounts. The Credit Union cannot assume liability for any negative consequences related to you not receiving Compass text alerts. By enrolling in alerts you acknowledge that alerts may not be timely received and that the Credit Union and your wireless carrier do not guarantee that alerts will be delivered.
Alerts are for information purposes only and will not contain specific account information or personally identifiable information such as your account number. Funds availability is subject to the individual’s Financial Institutions Rules and Regulations. Contact your financial institution for more information on their funds availability policies.
Security Note: The Credit Union will never request specific account information (such as account numbers or passwords) via text or email. We will also never send scam notifications requesting you to confirm information. If you should receive such a request, please contact us immediately.