President’s Point

This morning on my way to work, I decided to pull into a fast food drive-thru for a quick breakfast. When I arrived at the window to pay for my order, the cashier informed me that the driver ahead of me already paid my order. The cashier said it was a random act of kindness. 

Surprised, I asked who the driver was. The cashier did not know. He said the random acts began several cars ago. I have to admit, I was touched by this random act of kindness. So much so, I paid for the following driver’s breakfast.

I thought all day about what prompts a person to be helpful to others. Certainly, there is nothing tangible in it for the person who shows kindness. There must be a personality characteristic that causes one to be caring.

Here at LGFCU, we try to reflect this sense of caring every day. Our Board of Directors created a list of core values for the organization. One of LGFCU’s core values is “friendliness.” The Board has made a philosophical statement about the kind of behavior and conduct expected from volunteers, staff and vendors.

In the hard knock world of finance, you might not readily think of words like “friendliness” and “kindness” as business terms. It is true that much of what we do is technical in nature, but this does not override the importance of treating every person with kindness.

Kindness should come natural for LGFCU members. First, we all share a common bond of ownership in a credit union cooperative. Second, as a not-for-profit, LGFCU only exists to make your life better. Finally, local government folks really care about their communities.

I may never know if the random acts of kindness continued that day. I was just happy to be a part of a group of people doing nice things for others!