Unable to View Check or Statement Images in MemberConnect

Five factors might be causing this situation: 

1.  Network
The majority of our members experiencing difficulty viewing images are attempting to use this feature of MemberConnect on a networked computer. The network security settings may be conflicting with the high level security settings on the Credit Union's servers. To determine if this is the case, try viewing your check and/or statement from a non-networked computer. To enable check and/or statement image viewing at your place of employment, you will need to contact your network administrator and request they provide access to the "444 port." 

2.  Firewall
If you have installed firewall software, you may wish to review your firewall settings about "referring URLs." Because our check and statement images are stored on a separate secure server, your settings must allow you to pass from a referring server to another server. You can also try turning the firewall off and attempting to view your images again. For more information regarding your firewall settings, you will need to contact the firewall software manufacturer.

3.  Internet Service Provider (ISP)
If you are using DSL or a cable modem and you are unable to view your check and/or statement image(s), it may be due to a firewall built into your Internet service by the service provider. You will need to contact customer service or technical support for your Internet Service Provider for further assistance.

4.  Cookies
Per-session cookies must be enabled to view check and/or statement images.

5. "Pop-Up Blocker" Software
Some software designed to prevent pop-up windows from displaying in your browser may result in difficulty viewing your check and/or statement images. Such pop-up blockers may have been installed intentionally, while others may have unknowingly been installed as part of other software or search toolbars. If you have checked above numbers 1-4 and an image window for your check/statement does not appear on your screen, you may need to modify or disable your pop-up blocker and try again. To temporarily disable a pop-up blocker, press Ctrl key and click the right mouse button at the same time.

If you need further technical assistance, our Call Center representatives are best equipped to help you find solutions. Please call 888.732.8562.